Printer Functions

 

This is where you can expect to find all the support you need to kickstart your cloud printing project.
We demonstrate all printer functions available and how to make the most out of your buck!
If you can’t find what you’re looking for, then you may find it in our forum.

Use the table of contents below to select your topic of interest.

SMS Order Notifications

SMS Order Notifiations - PrinterCo android POS printers
We’re excited to finally release our much-anticipated SMS order notification. But is this like any other SMS system? Join me for a quick tour.

 

Firstly, we understand managing customer expectations play a key role in reducing dissatisfaction and complaints. That is why we’ve eliminated as many steps as possible to keep this process simple. With a single press of a button, restaurants and takeaways can now update customers on their order progress via SMS.

 

Let’s take a look at how this is done. From the main dashboard of the PrinterCo app, follow the steps below:

 

To top-up your account with SMS credit:

  1. TOOLS.
  2. SMS Credit.
  3. Purchase Credit.
  4. Select a credit pack.
  5. Enter the payment details.

To send an SMS order update:

  1. Press ORDERS.
  2. Tap on an order.
  3. On the next pop-up screen that will appear, press DISPATCH at the top center of the screen.
  4. The SMS message will now be sent. You can preview the message by pressing on the “Show Message” link.

Easier Order Management

We’ve also taken into consideration the aesthetics of this feature to assist with the order management. At PrinterCo, helping businesses run more efficiently is at the forefront of our goals. After an order notification has been sent to a customer, that order will be labeled distinctively on the order list. This, together with our order timer, will facilitate staff to easily decide which orders should be set to go out next, especially during those manic peak hours.
Order List - Dispatched Order Label

Change SMS sender name (originator)

To make your SMS easier to recognize for your customers, you can change the name that appears on the SMS message. This is referred to as the originator. Changing this to your business name adds a professional touch and is very easy to do.

 

To do this, go to TOOLS > SMS Credit > SMS Editor

 

Change SMS Sender Name (Originator) PrinterCo SMS Feature
Change SMS Sender Name (Originator)
Here, you will see an editable field for the originator. Enter your business name. This field is limited to only 11 characters and can’t be extended, so use this wisely!

Change SMS messages

Not happy with the contents of the message? No problem. There are currently 2 SMS templates. One for delivery orders, and another for collection orders. To change this to something more suitable for your business…

 

Go to TOOLS > SMS Credit > SMS Editor

 

Change SMS templates - PrinterCo SMS Feature
Change SMS templates
From here, you will see a text editor for both messages. To help you construct a more tailored message for each customer, you can use the following placeholders. Enter <name> to display the customers name, and <orderID> for the customers order ID.

 

Each message has a limit of 120 characters. Please note, this is a no-reply text message, meaning customers will not be able to send a message back to the sender.

 

Once you are happy with the changes press the SAVE button.

 

If you’ve made a mistake and would like to revert back to the original message, press the DEFAULT button at the top of this page.

Troubleshooting with SMS audit log

Undoubtedly, you will encounter the odd customer who will report they have not received any SMS update. To confirm this, you can check the audit log to see if any message was sent, and to which number.

 

Go to TOOLS > SMS Credit > Sent SMS

 

This will also display the date and time the message was sent, along with the contents. More importantly, it will show you the status if the message was delivered, pending or failed. The order ID is also included for an easier reference.

Download The Latest App

This feature is available only for the android printers at the moment. More specifically, the app builds 5.1 onwards. To see which app build you’re currently running, press the ABOUT button from the main dashboard of the PrinterCo app.
 
To install the latest app build, you’ll need to delete the existing installation of the app. After-which, you can visit pco.link/app to install the latest version of the PrinterCo app.
 
If you have any questions, or issues with your SMS purchase, please email orders@printerco.net with your name and the SMS pack you’ve purchased.

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