Welcome to our community!

One of the ways we try to improve communication with our customers is by providing an alternative access to answers and resources related to POS. tools and plugin updates. Customer satisfaction as you extend your services to another platform. Building trust and relationships.
We believe a forum can help to go that extra mile and deliver excellent service to our customers. Weather its updates on new upcoming features, announcements, POS bug reports and fixes, or even help with our API integration.
Our community is your go-to place for all your online printing resources.
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How to...
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How to print emails

Printing emails involves a more technical expertise. There are some third-party services that you can use to print emails from our printers. One of them being email2HTTP. For more instructions on how to use email2HTTP, please download the manual by clicking bit.ly/email2HTTP_manual

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Bug reports
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None of my printers are not working anymore

The reason why your printers are no longer working is that your account is deactivated due to outstanding invoices. Please log into your iConnect and pay all your outstanding invoices. Doing so will automatically re-activate your account allowing your printers to work as normal.For more help on how to pay your invoices, please visit bit.ly/iConnect-Invoice-Payments

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My printer keeps freezing

Once the internet settings are set for the printer, it will continuously busy itself until an internet connection is established. Hence why the freezing and no orders being printed.

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Why is my printer idle?

Let me take this opportunity to explain how the printer status is updated by iConnect. The iBacsTel printers send a request to iConnect every 30 seconds. If the printer has a stable internet connection (through GPRS, 3G or Wi-Fi) and the request is successfully sent, then iConnect will show your printer status as "Connected". Otherwise, this is shown as "Disconnected" Technically, the "Idle" status is displayed after a single or several successful requests have been sent but then stops. iConnect will give the printer a few more "30 second slots" to see if it receives any more requests before changing the status to "Disconnected". However, if you send an order to your printer, it should kick it out of the Idle status if there are no real network connection issues. Keep a close look at your iConnect printer list and refresh the page every 30-60 seconds to see if your printer status has changed.

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General Discussion
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Why are all my orders deleted?

The iconnect orders are regularly cleared from our database to prevent it from being cluttered and causing problems that occurred in the past. We are currently working on a better solution to replace this method.

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Code Related Issues

I'm very sorry but we do not have any specialist engineers to help you with these matters. We can only advise to refer to the API guide found in your iConnect.

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I can buy same printers as your but cheaper. Can I still use your system?

Yes.iConnect will only work with printers using our firmware. Prices for the printers vary on the quantity you order. For the full price list, please email pricelist@ibacstel.comIf you purchased a similar printer from 3rd parties, and you can upload our firmware onto those printers, you will be required to purchase an iConnect licence. iConnect has an authentication process that only allows authorised printers to benefit from its services. See below the licence pricing, where each licence is for each printer: • £65 = 1- 3 licences • £60 = 4 - 19 licences • £55 = 20 - 49 licences • £45 = 50 - 199 licences • £35 = 200+ licences

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Translations
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Feature Requests
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Development Builds
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