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If you have purchased a WordPress plugin extension from us, then you need to make sure you have allocated your licence to your printer. By doing this, you will be given your licence key, which you can then paste into your WordPress plugin settings.To allocate your plugin licence to your printer, please follow the steps below: :one: Log into your iConnect account. : two: From the main menu, navigate to Printers -> Printer List. : three: Click the edit button for your chosen printer. : four: Click the drop-down for "Register Licence?" and set this to "Yes". : five: Navigate back to the Printer List page and click on the Printer to bring up the "Printer Details" page. : six: Here you will see the generated licence key that you need to paste into your plugin settings.Note: If you don't see the options option AND you have already purchased an extension, then we'll need to get a Technical agent to assist you with this.
I'm using the plugin. My printer is working fine. But suddenly, my orders are not being sent to the printer anymore.
If you can confirm that by sending an order directly from iConnect, it is received and printed fine, then please check the following: 1. Ensure the correct settings are entered in your iConnect Plugin Settings, especially the Printer ID and Licence Key. 2. Please try to reset your iConnect API password.
Wordpress Plugin Issues
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