Welcome to our community!

One of the ways we try to improve communication with our customers is by providing an alternative access to answers and resources related to POS. tools and plugin updates. Customer satisfaction as you extend your services to another platform. Building trust and relationships.
We believe a forum can help to go that extra mile and deliver excellent service to our customers. Weather its updates on new upcoming features, announcements, POS bug reports and fixes, or even help with our API integration.
Our community is your go-to place for all your online printing resources.

Rerun through the set up wizard

Sometime, the reason your printer can get be disconnected from the server is due to the setup wizard not run correctly. Therefore, can you please confirm to me that you have successfully run through the setup wizard, without any IMEI error messages. If done correctly, you should see "iBacsTel" on the idle screen. If not done correctly, you will still be prompted to run the setup wizard. If you think you have not done this correctly, please follow the steps below: 1. Press the CONFIRM button (for IBT500) OR the MENU button (for IBT6000). 2. Enter your device manager password (by default it is set to 123456 or 0000) 3. Select SETUP WIZARD 4. Follow the on-screen instructions For a visual demonstration on how to run the setup wizard, click the link below: IBT500: https://youtu.be/6L1VuOroH3E IBT6000: https://youtu.be/6L1VuOroH3E?t=2m20s

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