Welcome to our community!
We are extremely sorry that you feel like you need a refund. To help you with this, please can I take the IMEI and S/N number of the printer. We also have a strict refund policy that can be found on our website. Full refunds will only be processed if you find the printer to be damaged within 14 days of purchase. Please note, if the printer is found to be working correctly but you were just not able to get it working, you will not be eligible for a full refund. In this case, we can offer a partial refund depending on the condition of the printer. A. If all packaging is intact - 70% Partial Refund B. If original packaging is not intact - 50% Partial Refund If you are happy to continue, please proceed by sending the printer to: iBacsTel Returns 29 Methuen Road Newport NP19 0BN If you do not wish to proceed with the refund process and would like one of our support agents to diagnose the problem for you, then please send the printer to the above address including a detail written note of the problem. If you are using a sim card with your printer, please include this also.
Please expect the refunds to appear in your bank account within 5-10 working days. We apologise for the inconvenience caused.
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