For Handheld Tablet POS Users Everywhere!
The reason why your printers are no longer working is that your account is deactivated due to outstanding invoices. Please log into your iConnect and pay all your outstanding invoices. Doing so will automatically re-activate your account allowing your printers to work as normal. For more help on how to pay your invoices, please visit bit.ly/iConnect-Invoice-Payments
Once the internet settings are set for the printer, it will continuously busy itself until an internet connection is established. Hence why the freezing and no orders being printed.
Let me take this opportunity to explain how the printer status is updated by iConnect. The iBacsTel printers send a request to iConnect every 30 seconds. If the printer has a stable internet connection (through GPRS, 3G or Wi-Fi) and the request is successfully sent, then iConnect will show your printer status as "Connected". Otherwise, this is shown as "Disconnected" Technically, the "Idle" status is displayed after a single or several successful requests have been sent but then stops. iConnect will give the printer a few more "30 second slots" to see if it receives any more requests before changing the status to "Disconnected". However, if you send an order to your printer, it should kick it out of the Idle status if there are no real network connection issues. Keep a close look at your iConnect printer list and refresh the page every 30-60 seconds to see if your printer status has changed.