For Handheld Tablet POS Users Everywhere!

Are you looking for support using your handheld tablet POS?
 
Welcome to the PrinterCo online community! We strive to better customer experience by providing more support materials. Easier access to answers and resources related to our POS printers, tools and plugins
 
By using a forum, it can help to deliver excellent customer service. We aim to create a community and host various discussion boards. This includes new product updates, announcements, bug reports, fixes, and general guidance. This complements our existing support materials.
 
Need help connecting your printer to your website? How about your mobile apps? We’ve got you covered. You’ll soon see that our community will be your go-to place for all your POS printing needs.
Forum for handheld tablet POS printers | PrinterCo.net
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Unfortunately, bugs happen. Fortunately, we try to fix them.
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None of my printers are not working anymore

The reason why your printers are no longer working is that your account is deactivated due to outstanding invoices. Please log into your iConnect and pay all your outstanding invoices. Doing so will automatically re-activate your account allowing your printers to work as normal. For more help on how to pay your invoices, please visit bit.ly/iConnect-Invoice-Payments

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My printer keeps freezing

Once the internet settings are set for the printer, it will continuously busy itself until an internet connection is established. Hence why the freezing and no orders being printed.

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Why is my printer idle?

Let me take this opportunity to explain how the printer status is updated by iConnect. The iBacsTel printers send a request to iConnect every 30 seconds. If the printer has a stable internet connection (through GPRS, 3G or Wi-Fi) and the request is successfully sent, then iConnect will show your printer status as "Connected". Otherwise, this is shown as "Disconnected" Technically, the "Idle" status is displayed after a single or several successful requests have been sent but then stops. iConnect will give the printer a few more "30 second slots" to see if it receives any more requests before changing the status to "Disconnected". However, if you send an order to your printer, it should kick it out of the Idle status if there are no real network connection issues. Keep a close look at your iConnect printer list and refresh the page every 30-60 seconds to see if your printer status has changed.

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