Welcome to our community!

One of the ways we try to improve communication with our customers is by providing an alternative access to answers and resources related to POS. tools and plugin updates. Customer satisfaction as you extend your services to another platform. Building trust and relationships.
We believe a forum can help to go that extra mile and deliver excellent service to our customers. Weather its updates on new upcoming features, announcements, POS bug reports and fixes, or even help with our API integration.
Our community is your go-to place for all your online printing resources.
Before going LIVE - during printer integration and testing:
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Orders from iConnect

If you sent a test order directly from your iConnect dashboard, then you should be able to see the order on the Transaction List page. If so, then the order should print as normal. If the printer is still not printing, then this is most commonly an issue with the printer connectivity. Make sure your printer status is showing as "Connected" on your iConnect Printer List page. If your printer status is shown as "Connected" and the order is still not being printed, then try deleting all pending orders and send another fresh test order.

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Orders from clients system

If you sent a test order from your website or mobile apps, then the first thing you should check for is if the order reached your iConnect Transaction List successfully. If it did, then the order should print as normal. If you don’t see your order on the Transaction List page, then check the WatchDog. Chances are there was an error in your order submission and iConnect has rejected it. All failed submissions will be available in the WatchDog where you can see all details including the error. If the order is in the Transaction List and the printer is still not printing, then this is most commonly an issue with the printer connectivity. Make sure your printer status is showing as "Connected" on your iConnect Printer List page. If your printer status is shown as "Connected" and the order is still not being printed, then try deleting all pending orders and send another fresh test order.

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If you are using our Wordpress Plugin

If you have purchased a WordPress plugin extension from us, then you need to make sure you have allocated your licence to your printer. By doing this, you will be given your licence key, which you can then paste into your WordPress plugin settings.To allocate your plugin licence to your printer, please follow the steps below: :one: Log into your iConnect account. : two: From the main menu, navigate to Printers -> Printer List. : three: Click the edit button for your chosen printer. : four: Click the drop-down for "Register Licence?" and set this to "Yes". : five: Navigate back to the Printer List page and click on the Printer to bring up the "Printer Details" page. : six: Here you will see the generated licence key that you need to paste into your plugin settings.Note: If you don't see the options option AND you have already purchased an extension, then we'll need to get a Technical agent to assist you with this.

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Before going LIVE - during printer integration and testing:

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